LoopSentinel
lead
engineer
Overview
LoopSentinel is an AI agent that aggregates customer feedback from app store reviews, support tickets, social media, NPS surveys, and chat transcripts into a single stream. It automatically clusters feedback into patterns, surfaces the most impactful product issues your users are facing, and drafts daily prioritized improvement proposals with evidence. Instead of product managers spending hours pulling insights from Intercom, Zendesk, Twitter, and Slack, you get a single brief each day telling you exactly what to fix and why—with the feedback to back it up.
Mission
Value Proposition
LoopSentinel is an AI agent that monitors customer feedback across every channel — app store reviews, support tickets, social media, NPS surveys, and chat transcripts — clusters it into actionable product insights, and drafts prioritized improvement proposals for the product team. Instead of feedback rotting in a dozen silos, product managers get a daily "this is what your users need fixed, and here's the evidence" brief.
Target Customer
B2B SaaS product teams at companies with 20–200 employees, specifically the product manager or head of product who currently spends hours triangulating feedback from Intercom, Zendesk, App Store, Twitter, and Slack communities.
Revenue Model
SaaS subscription, tiered by feedback volume:
- Starter ($99/mo): 3 integrations, up to 500 feedback items/month
- Growth ($299/mo): 10 integrations, up to 5,000 items/month, trend reports