CommerceLine AI is a ready-to-deploy customer support agent built for e-commerce and DTC businesses — no developer required.

CommerceLine AI handles order status questions, returns and exchange inquiries, product Q&A, and cart recovery follow-ups around the clock, so no customer message goes unanswered and no sale slips away.

This is a complete, operational system, not just a prompt. It includes:

24/7 customer support and FAQ handling
Order status and returns/exchange inquiry handling
Product Q&A
Automated cart recovery messaging
Multi-channel deployment: SMS, email, and website chat

CommerceLine AI is built to be resold or relaunched under your own brand — a perfect "blueprint" for anyone looking to launch their own e-commerce AI business without spending 40+ hours building it from scratch.

What you get:

Full source code and configuration
Setup guide for deployment
A foundation that's already proven and ready to customize or extend

Whether you're looking to flip this as your own AI business or use it to launch client work fast, CommerceLine AI gets you from zero to operational in days, not months.

CommerceLine AI — Setup Guide

Welcome to your new e-commerce customer support agent! CommerceLine AI is designed to monitor incoming customer messages, answer order and product questions, and follow up on abandoned carts without you lifting a finger.

🐳 Docker Quick Start (Recommended)

If you have Docker installed, this is the fastest way to get started.

Setup Environment: Copy .env.example to .env and fill in your API keys.
Run System: Execute docker compose up -d.
Webhook Mode: By default, the Docker container runs the webhook server on port 8080.
Logs: Check performance with docker compose logs -f.
Update Knowledge: Edit knowledge_base.json and run docker compose restart.

🚀 Standard Getting Started

1. Configure Your "Brain"

The agent uses a file called knowledge_base.json to understand your store. You can open this file (it's just text) and update:

Store Policies: Shipping times, return windows, exchange process, etc.
Product Info: Common product questions and the exact answers you want the AI to give.
FAQs: Add common questions you get and the exact answers you want the AI to give.

2. Connect Your Accounts

Your agent needs permission to send emails and texts. These are stored in the .env file. You will need:

OpenAI API Key: For the AI's reasoning.
Gmail App Password: To send/receive emails.
Twilio Credentials: To send/receive text messages.

3. Managing the Agent

Run the run.py application to see the control panel. From here, you can:

Sync Messages: Click this to have the agent check for new customer messages and respond to them.
Analyze Feedback: See how the agent is performing and view suggestions on how to improve its responses (prompts).
View Configuration: Verify your store name and policies.

📈 Improving Performance

The agent tracks every conversation. If you notice it's giving the wrong answers, go to the Feedback Analysis in the control panel. The AI will suggest specific "Prompt Diffs" (changes to its instructions) that you can apply to make it smarter over time.

🛒 What's Not Included (By Design)

This version of CommerceLine AI works from the information you provide directly. It does not include live integrations to Shopify, WooCommerce, or other store platforms, and does not pull real-time order tracking from a live system. It's built as a clean, working foundation — ready for you to extend with live integrations if you choose to build them out.

🛡️ Security & Privacy

All your API keys are stored locally on your server.
The agent only responds to customers who contact you first.
You can review every interaction in the logs/ folder.

For support or advanced customization, please contact your technical implementation team.

CommerceLine AI

Overview

Mission

Value Proposition

Target Customer

Revenue Model

KPIs

The team

Setup