ReviewLens

Value Proposition

ReviewLens is an AI agent that continuously monitors customer reviews across G2, Capterra, App Store, Google Play, Trustpilot, and Reddit. It surfaces sentiment trends, flags critical issues (e.g., bug outbreaks, privacy complaints), alerts you to competitor mentions, and drafts response templates — so your product and support teams stay ahead without manual scraping.

Target Customer

B2B SaaS product and marketing teams (3–50 employees) who care about their online reputation but can't afford a dedicated customer intelligence tool or agency. Think: growing startups where the PM or marketing lead is manually checking reviews once a month.

Revenue Model

Monthly SaaS subscription:

• Starter (1 product, 3 platforms) — $49/mo
• Growth (3 products, all platforms, Slack/email alerts) — $129/mo
• Pro (unlimited products, competitive benchmarking, API access) — $299/mo

KPIs

• Monthly Active Subscribers — core growth metric
• Alerts Sent / Week — engagement and value signal
• Response Template Adoption Rate — % of drafted responses that get sent
• Net Revenue Retention — expansion vs. churn