Service Pulse
lead
engineer
Overview
ServicePulse is a service-maintenance reminder system for auto-body shops, pest-control companies, and HVAC contractors. It reads your client records (name, phone, email, last service date), automatically schedules SMS reminders at the right intervals for each business type, and routes every message draft to you in Slack for approval before it reaches a customer. Denied reminders return with an edit prompt so you can refine and resubmit—giving you complete control over customer communication.
The system handles HVAC shops (AC tune-up in April, heating inspection in September, annual maintenance), auto-body shops (tire rotation & oil service every 6 months, inspection every 12 months), and pest-control businesses (quarterly service). The MVP is live and verified with a working scheduling engine, personalized message generator, and a complete approve/deny loop in Slack.
Mission
What we're building
ServicePulse — a service-maintenance reminder system for auto-body, pest-control, and HVAC shops. It reads each client's last-service record (name, phone, email, last service, last-service date), schedules personalized SMS reminders at the right intervals, and sends every draft to the shop owner for Slack approval before it touches a customer. Denied drafts bounce back with "Is there anything you would like to change?" and are re-submitted after edits.
The schedules:
- HVAC — April: AC tune-up · September: heating inspection · 12 months: annual maintenance