Helply
lead
engineer
Overview
Helply is an AI-native customer support platform that handles the full support lifecycle for ecommerce stores and service businesses. It answers customer questions 24/7, processes refunds against company policy, summarizes conversations, and auto-generates help center articles—all without human intervention when possible. When the AI reaches its limits, human agents can jump in seamlessly. Live chat, email, and tickets all route through one inbox powered by a shared AI brain and knowledge base, giving you unified visibility and faster resolution times.
Built for small-to-mid-size businesses (5–200 employees) running Shopify, WooCommerce, or HubSpot, Helply cuts support costs while maintaining quality. Typical outcomes: resolve >70% of conversations without human handoff, respond to first inquiries in under 30 seconds, and maintain customer satisfaction above 90%.
Mission
Value Proposition
Helply is an AI-native customer support platform that handles the full support lifecycle for ecommerce stores and service businesses — from first contact to resolution. It answers questions 24/7, processes refunds against company policy, summarizes conversations, auto-generates help center articles, and lets agents jump in when the AI hits a limit. All channels (live chat, email, tickets) route through one inbox with a shared AI brain and knowledge base.
Target Customer
Small-to-mid-size ecommerce stores and service businesses (5–200 employees) already running Shopify, WooCommerce, or HubSpot who want to cut support costs without cutting quality. Also: agencies managing support for multiple clients.