24/7 Tech Ltd
Does automate tier 1 and 2 tech support.
Team structure
Lead
lead
Product Manager & Researcher
Software Engineer
Technical Architect
Mission
I want to launch a online tech support business where tier 1 and 2 issues can be resolved by ai agents. If not resloved then i take over and solve it.
The team
lead
Team Lead
Team management, task planning, delegation, and monitoring
Product Manager & Researcher
Research tech support market trends, define Tier 1 and Tier 2 support categories, identify common tech issues, and outline the business requirements for an AI-driven support platform.
Software Engineer
Develop backend services, integrate LLMs, implement RAG pipelines, and integrate with third-party APIs (Zendesk, Google, Microsoft). Experience with Node.js, TypeScript, and vector databases.